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Definition ‘THE BUSINESS” means Teepee Friends GmbH. The person who books the equipment warrants that they are either the Hirer or have the authority of the Hirer to book the equipment. “THE EQUIPMENT” means goods hired as they appear on the booking agreement. “THE AGREEMENT” means the Booking Form/Hire Agreement between the Business and the Hirer of the equipment.
Agreement - The Hirer, by placing an order via email or telephone, agrees that they accept the conditions of the hiring agreement. The Business will issue an offer listing the agreed conditions and a terms and conditions agreement, which the Hirer will then be asked to sign and pre-pay the total amount as mentioned on the offer. Once the agreement has been signed and the full amount has been pre-paid, a booking confirmation is issued. If the agreement is not signed by the Hirer this does NOT forfeit the agreement.

Hiring Charges - Unless prior arrangements are made hiring charges are for a maximum 24-hour period for sleepover parties. Hiring periods for other event types are agreed to individually. The hiring charges are for the agreed period. If the equipment is unavailable for pick up or return, Teepee Friends reserves the right to charge the Hirer for extra time as per the 24 hour rate.

Postponement, If the Hirer chooses to postpone the hire of the equipment, cancellation charges will apply. See below.

Cancellation - If the Hirer cancels the booking, the Business reserves the right to charge the following:  21 to 7 days ahead of delivery date 50% of the invoice amount, within 7 days from delivery date 100% of the invoice amount. The Delivery date is usually the day of the function / booked date, unless otherwise specified. 


Theme Content - The Business is constantly updating the decorations, teepee fabrics and styling items included in each Teepee Friends package and replacing items shown on the photos on the website. Photos on the website are indicators for the themes, but do not guarantee the package to look exactly like on the website of the Business. The space and special requirements provided by The Hirer ultimately determine the package inclusions, styling and decor choices.

Payment -  Bookings are held upon request and confirmed once booking form is received and Teepee Friends has invoiced the hirer. The Business reserves the right to withhold delivery if full payment has not been received prior to delivery. An extra delivery charge may apply if the Business needs to reschedule the delivery or return to the premises once delivery has taken place. Payment options include Electronic transfer or cash on delivery. Public holiday surcharges apply and minimum booking fee of 300 CHF applies to all bookings. A fully refundable deposit of at least 150 CHF is due at time of the full payment to ensure that all hired equipment is returned undamaged. As soon as all equipment is returned and the return slip signed without any reported damages, the deposit will be fully refunded within 5 days.

Delivery and Pickup - Delivery charges are quoted upon request and are an extra charge on top of the hiring fee outside of the city of Zurich (Kreis 1-11). 

Set up times on the chosen date will range from 8am - 4pm and you will be allocated a 2 hour window for arrival. Pickups on the day after the event will start from 10am. Alternate times can be discussed on request and subject to availability.

Damages - The Hirer is responsible for being present to accept delivery of the equipment. The Hirer is responsible for any loss or damage incurred if He / She arranges equipment to be delivered without being present or without an authorised agent present i.e. The Hirer is responsible for losses or damage resulting from equipment being delivered to an unattended premises or location as requested by the Hirer.

Positioning/Setting up of Equipment - The Hirer is responsible for indicating clearly the location of the assembly or dismantling of the equipment. The space will have to be cleared by the Hirer, not the Business. If the space is not cleared by the Hirer in advance, Teepee Friends reserves the right to charge the time invested in clearing the space at a rate of 100 CHF per hour. The Business will take every care, but shall not be liable for any damage to the site, site access, furniture or personal belongings. All floor areas must be clean from dirt and dust before setup commences.

Use of Equipment - The Hirer is responsible for checking the quantity of hired items against the invoice/agreement upon delivery and should contact the Business on telephone immediately at +41 78 248 50 50 to advise of any discrepancy or damage discovered. Advice after the function will not be considered as advice and the Hirer will be liable for any loss or damage to the Equipment. Damage to Hire equipment during use is the responsibility of the Hirer and the Hirer agrees that repair or replacement charges for damaged equipment will be actioned after the hire date. If at any time during the hire period the Hirer considers the equipment to be faulty, it is the Hirers responsibility to contact Teepee Friends by telephone at +41 78 248 50 50 to report the problem. The Business reserves the right to repair or replace the faulty equipment as soon as practicable during the hire period to the reasonable satisfaction of the Hirer. The Hirer should not attempt to repair the Equipment without prior consent of the Business. Call out charges, relative to the time of day, will be due and payable if the equipment is found not to be faulty as claimed by the Hirer. The business will not be liable for any loss, damage or expenditure incurred by the Hirer due to faulty Equipment for any reason whatsoever. 

Cleaning - A cleaning charge will be applied to all equipment returned dirty at 30 CHF per piece of equipment. This will apply to all hire equipment. Linen does not need to be washed, however if they are returned stained or excessively dirty a cleaning fee will apply. All hire equipment, linen and bed sheets need to be returned dry.

Use of Images - The Business may use photos or video material taken at the events and the set up for advertising purposes (online and offline). The Business guarantees that no identifiable personal details will be disclosed such as exact address, full names of Hirers, or any other personal details. If the Hirer objects to this, it needs to be stated by the Hirer in writing at the time of booking. No fees will be paid for the use of images. 

Insurance - Insurance is the Hirer’s responsibility during the hire period. The Hirer is responsible for the security of the equipment at all times during the Hire period. Any lost, broken, damaged or destroyed equipment will be charged to the Hirer at full replacement value.

Liability to Third Parties - The Business will not be liable for any claim for personal injury, death, loss or damage to the property however caused unless it is proved that such injury was caused by faulty material, workmanship or negligence on the part of the Business. The Businesses decision is final in all matters relating to these Terms & Conditions of Hire.

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